Avaya

A Frost & Sullivan Executive Brief on navigating the shift from cost center to AI-driven profit center.

Contact center leaders today face a dual mandate: improve operational efficiency while delivering hyper-personalized customer experiences (CX). However, for large enterprises, the path to AI adoption is often blocked by technology fragmentation, internal skills gaps, and the operational risks associated with "rip and replace" cloud migrations.

The answer isn't a binary choice between on-premise stability and cloud innovation. It is deployment architecture optionality.

Read this executive brief from Frost & Sullivan to discover why the future of enterprise CX is Hybrid, and how you can layer AI-driven orchestration over your existing voice investments to innovate at your own pace.

Key Takeaways:

The 3 critical barriers: Why fragmentation and risk aversion are stalling CX transformation in the Fortune 500.

The ROI of AI: How to move the contact center from a P&L drag to a margin contributor using predictive analytics and agent assist.

The hybrid advantage: Why 32% of organizations are choosing a mixed environment over full cloud migration to ensure security, compliance, and uptime.

Strategic roadmap: How to implement modernization that democratizes decision intelligence without sacrificing data sovereignty.

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Frost & Sullivan executive brief

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